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FAQ

New Users

  1. Q. What is the difference between Serving It Right and the Special Event Server course?
    A. The Special Event Server course is an abridged version of Serving It Right with content specifically for serving alcohol at special events in British Columbia. It is intended for servers and bartenders at events of any size along with managers and Special Event Permit holders for events with less than 500 attendees. For all others serving alcohol in the province of British Columbia, Serving It Right remains the required certificate.

  2. Q. I have already completed Serving It Right; do I still need to take the Special Event Server course?
    A. No, if you currently hold a valid Serving It Right certificate there is no need to complete the Special Event Server course.

  3. Q. I have a serving program certificate from another province; do I still need to take the Special Event Server Course?
    A. Certain province's valid certificates are recognized by the BC government if you are working as a server or a bartender at an event with a Special Event Permit. If you are a Special Event Permit holder or working as a manager for an event with over 500 attendees, you will still need to obtain Serving It Right. For a list of recognized programs for servers and bartenders, please click here.

  4. Q. I'm moving to another province, is my Special Event Server certificate valid in that province?
    A. The Special Event Server course is specifically designed for the laws and regulations surrounding special events in British Columbia. However all questions should be directed to the responsible beverage provider for that province regarding information on exemptions or transfer of certifications.

  5. Q. How much does the program cost?
    A. Course materials are free whether you register online or not. Payment is required to write the exam. The cost for the online exam is $20. If you do not pass, the cost of the rewrite is $10.

  6. Q. Can I order a paper manual and take a written version of the Special Event Server exam?
    A. At this time Special Event Server is offered online. We do recommend a computer or tablet for viewing the course as some aspects may be minimized and harder to read on a smartphone. If you are interested in a written version of the course and final exam please contact us.

  7. Q. How can I get the course to display properly on my tablet or mobile device?
    A. Some tablets or mobile devices may require the downloading of "Articulate Mobile Player" in order to display the course. If your tablet does require this application you will be prompted to download the application when attempting to access the course on your tablet or mobile device.

  8. Q. What are my payment options?
    A. For the online exam you must complete the registration process and provide payment prior to accessing the exam. You may pay via credit card (Visa or MasterCard), INTERAC® Online service, or PayPal. At this time we do not accept Visa Debit as payment for the Special Event Server exam. After you have made your payment you will be brought directly to the final exam. You will receive your exam results immediately after submitting your exam.

  9. Q. What if I don't have a credit card to pay for the exam online?
    A. You can purchase a prepaid credit card from your bank, supermarket or convenience store as long as it's of equal or greater value than $20, use INTERAC® Online service, or set up a PayPal account. For more information on INTERAC® Online service, please click here. For more information on PayPal, please click here.

  10. Q. What kind of exam do I have to take to get my Special Event Server certificate?
    A. In order to receive your Special Event Server certificate, you must pass a multiple-choice exam, consisting of 20 randomly generated questions. The passing grade is 80%, or 16 questions answered correctly.

  11. Q. Is there a time limit on the exam?
    A. No, there is no time limit on the exam. However if you need to step away you can log out and log back in again to continue where you left off as long as you do not press the submit button.

  12. Q. Is there a minimum age requirement to obtain an Special Event Server certificate?
    A. There is no minimum age requirement on who can obtain a Special Event Server certificate.

  13. Q. Is there a minimum age requirement to serve alcohol at special events in British Columbia?
    A. Minors are not permitted to be employed as paid or un-paid servers, bartenders or managers at an event with a Special Event Permit. Minors are also prohibited from selling, serving or handling liquor including the selling of drink tickets.

  14. Q. Is Special Event Server offered in different languages?
    A. At this time Special Event Server is only offered in English.

Returning Users

  1. Q: I can't log into my account. What should I do?
    A: If you cannot remember your password, try the "Password Reminder". If your account has been deactivated, please contact us.

  2. Q. I lost my password. How can I access my account?
    A. Go to the "Password Reminder" page and submit the required information. Your password will be emailed to you. If you still experience difficulties, please contact us.

  3. Q. I lost my card. How can I get another one?
    A. You may log onto the site and choose to print your own certificate at no cost, or order a plastic card through go2HR for $5. If you are unable to log in, please contact us.

  4. Q. Why would I pay an additional fee for a card?
    A. You can print out a certificate if you have a printer attached to your computer. This will be accepted by liquor inspectors; however, some people like to have a sturdier plastic card for their wallets.

  5. Q. If I pay and start a test online, but don’t complete it, can I get a refund?
    A. No. Once you have read and accepted the terms of service you have agreed to take the test online and there are no refunds.

  6. Q. Can I order a card after writing my exam?
    A. Yes you can. Log into your account, and select either the ‘print certificate’ icon or the ‘order certificate’ icon.

  7. Q. I received my Serving It Right Server or S certificate prior to the program changes made in 2007. Do I need to take the new Special Event Server course?
    A. Not necessarily. All current certificates are still valid. Only managers and Special Event Permit holders for events larger than 500 guests are required to take the Serving It Right program. You may choose to upgrade your Serving It Right or take the Special Event Server course. Each is provided at a cost of $10.

  8. Q. I received my Serving It Right Licensee or L certificate prior to the program changes made in 2007. Do I need to take the Special Event Server Course?
    A. No; however, you may choose to take the updated program for Serving It Right at a cost of $10. You may also take the Special Event Server program at a cost of $20; however, this is only valid for serving at events with a Special Event Permit.

  9. Q. I've changed my name, how do I obtain an updated Special Event Server certificate?
    A. We can change your name on your Special Event Server certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be your birth certificate, driver's license, marriage certificate, etc. Please write a short note requesting your name change and include your date of birth. You may fax it to 604-633-9796 or email us.

  10. Q. Does my Special Event Server certificate expire?
    A. Yes, the certificate does have an expiry date. If you received your Special Event Server certificate before September 15, 2015 your certificate will expire September 15, 2020. If you received your certificate after September 15, 2015 the expiry date will appear on your certificate.